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Saturday, September 27, 2003

More Reminders

With 2 days to go before I depart, another two reminders of why I am doing, what I am doing, right now, made themselves known to me again. My father had been complaining of something "not feeling right" with his heart the last few days. Late last year he was having chest pains and ended up getting an angioplasty. An angioplasty is a relatively simple procedure to clear up nearly clogged arteries to the heart. One of his 3 main arteries was clogged up 90% plus. If nothing had been done he likely would have had a heart attack. That could have been the end of him.

So, when he started commenting on it again I told him to go to the doctor sooner rather than later. Well this morning he got an angioplasty done on a different artery. He's in the hospital right now overnight.

Again, if he did not have the procedure or waited too long he probably would not be here in short order. Last year I met one of my father's long time classmates (They are in their mid-60s). He sent me a book to read after that meeting in San Francisco. So I remember him. Well...a few days ago he died of a heart attack. I'm not sure if an angioplasty would have saved his life - but it's likely. What some people pass off as heartburn or just lack of exercise, could indeed be the grim reaper waiting for the right opportunity.

That's reminder #1. Engage life fully when you're younger. From a health perspective - it only gets more difficult. Eyesight, cancer, arthritis, conditioning, joints, fat, whatever...and in some cases it won't get more difficult - because you won't be around. Too often the advertisements tell us to think about retirement, plan for this, plan for that, blah blah blah. They forget to tell you what your actual condition will be like if you make it that far. Too many people seem to delay certain things so they can make enough money for future events or material possessions, etc.. Of course, this doesn't mean blow everything now. But, what I'm trying to say is there is a time window to do certain things now, rather than later.

Speaking of getting more difficult. Reminder #2. An old friend of mine just sent out an email stating that his wife is pregnant. I know from talking to him that he hasn't traveled much outside the US. I don't think he has a great inclination to travel anyways. But - if you do - and you are reading this and don't have kids - go before you do. It only gets tougher. More responsibilities, more commitments. If not kids, then job pressures, or the inertia of them or...failing health of your parents. It's not impossible. I'm convinced you can travel with kids or at any age, nearby or afar. (I'm sure somebody has written a book on it) Maybe not for as long or as widely as I am planning, but it is possible nevertheless. But, it just gets more difficult. And the quality of the experience will be different.

These are just some of the reasons I am traveling so intensely now. Another one is that I'm gaining knowledge now that I can apply for the rest of my life. If I learned it later in life (if I made it that far) how much good could I do with it anyway? By then I might be so set in my ways that I could not act on them anyway.

Cheap Goods

In my last journal entry I made a comment about buying cheap goods at Wal Mart, Target, etc...that one might be buying themselves out of a job. In my haste to write that journal I didn't clarify enough what I was saying. After all, buying software from Intuit has nothing to do with buying cheap goods at Wal Mart, Target, etc... I buy plenty of products from overseas markets (Look at my Join the Circus -> Equipment section - I made a column for where the item is made) I'm a believer in global trade with some caveats that I won't mention here. What I should have said is that if we only focus on going for the low price for everything - we blind ourselves to side effects that may not be very desireable. I mentioned Wal Mart - because they are relentless on offering cheap prices and they advertise that fact constantly. And because they have so much market clout. An earlier link a few journals ago has a discussion about this.

As for side effects and price:

1) You pay less for a certain food product vs a natural one - you may save in the short run, but what if that food product has an undesirable chemical, more fat, etc...then let's say you gain weight from eating it or have some sort of health condition as a result of it over time. Then you have to deal with that problem which costs time and money. Thus, negating any overall benefit in the first place.

2) Sure..Wal Mart offers cheap prices. But, at what price to a community? One look I took at many smaller towns with a Wal Mart or other singular dominant retailer - they are dumps. With little to no charm. Some of them probably already looked dumpy, but many likely became dumpy over time.

3) If you claim to stand for certain values (Social, environmental, political, etc...) then it isn't just your direct actions that contribute to promoting those values. But, also the things you buy. And if we are so focused on price we overlook the fact that we might be supporting some undesirable values that the cheapest company/retailer promotes. (Not exclusive to cheap companies, pricey producers do it too)

So..I guess it goes to say we shouldn't be overly focused on any one aspect when it comes to buying something.

Tuesday, September 16, 2003

...and the 8000 mile technical support call to India

This continuingly globalized world is making for some very interesting journal entries. In my previous article I listed a few of the things I've been doing before I head off on the next portion of my round the world travels. One of them was to upgrade the financial software on my tablet PC from Quicken 2001 to Quicken 2003. Anyone who does home finance on their computer will immediately know what I am talking about.

After installing the program I needed to call Intuit's (Maker of Quicken) technical support. After waiting on hold for 30 minutes I was finally patched through. I was casually joking with my father that I bet the technical support had moved offshore - as some "high technology industry" jobs have started too. I said this in the midst of my frustration while waiting on hold - on my dime. I was just joking. Turns out the joke was on me.

As I was patched through I was able to resolve my issue quickly. Not as quickly as it could have been though. Why? There was a slight delay in the phone line as we spoke back and forth. A little annoying. The representative also spoke with a moderately heavy accent. We were able to communicate just fine. But, it got me wondering.

When I talk to people on the phone I often like to know where they are. I've struck up conversations with many telephone reps - especially when I was planning out my around the world ticket with the very helpful and nice American Airlines agents - in Dearborn, MI (I learned that the largest population of Iraqis in the US live here), Ft. Worth, TX, and Tucson, AZ. Having been to a number of these places also helps to stimulate conversation - while waiting for their computer to bring back an answer or just to shoot the breeze.
So I asked this agent - are you down there in Mountain View, California? (Where Intuit is headquartered). Her answer: For security reasons I cannot tell you where I am located. Excuse me - for security reasons? The last time I checked call centers aren't a high priority terrorist target. Or maybe I just don't understand. Or maybe Intuit thinks it would be bad Public Relations.

In my 21 Days to WA trip report I briefly spoke of a curtain of ignorance. I also said that those who consume more need to be the least ignorant. I think I might have been wrong on that. Even those who don't consume as much (Including the African farmer) need to be less ignorant. Case in point - Call Center workers in the US losing jobs to lower wage workers in the India. Or in the case of the African farmer - the risk that his land and/or crop and/or way of living, etc.. will be taken advantage of by some multinational corporation.
The inertia of greed and power is very strong. Or is it just "competition?" And if you follow some of the links below - it isn't just "lower skilled" service jobs. Financial analyst positions are on the chopping block in the US too. As well as plenty of software development jobs.

But, Americans as consumers shouldn't really be mad about our jobs moving offshore - even jobs where speaking good English is a prerequisite. After all, Americans (And me included) as collectively the world's foremost consumers (I only single out Americans for illustration, as it relates to my story - but it really doesn't matter - consumers are everywhere in Japan, Australia, France, UK, anywhere) have been happy to buy many products made overseas in lower wage countries. I took a look at our shoe rack here. About 10 pairs of shoes. Every single one of them is Made in China. Without exception. I thought at least one of them might be made in Bangladesh, Taiwan, or something. And none of them are Nikes (The frequent target of activists).

We can't have our cake and eat it too. We all have to "pay the piper" sooner or later.
What comes around - goes around. Never more true. So keep buying cheap goods at Wal Mart (The American success story!) or Target, etc... You just might be buying yourself out of a job.

Yahoo! search on Monsanto and Genetically Modified Food

This gives me an idea for a future article - I would like to talk about how an area of the USA known for strong religious beliefs is hurtling us towards a life with genetically modified ingredients and fear mongering. So much for finding strength in God. (Think home state of John Ashcroft, and Monsanto HQ in St.Louis)

3 Call Centers to India (Arizona Daily Star article)

Why India (Client Oursource)

Indianitis (Times of India copied article)

Follow the Bits (CIO Insight)

The 8000 Mile Dentist Appointment

Hello again. I haven't written much in the past month. Once again, I have been too busy taking care of all the little details before I head out on the big one. Other than the minor task of moving all my stuff up from California -- I've sold my existing digital cameras on Ebay (Canon G2 and S200) and purchased newer versions (Canon G3 and S400) and accessories. I've added more digitized music and languages to my tablet PC, backed up my tablet PC to a new 160GB hard drive ($1/GB!!!), went to a moving party for my sister (She's going to California to be with her fiance!), confirmed the majority of the flight legs on my RTW ticket, and I have been bicycling and running alot to get in shape for the trip and dive excursions that I've planned out. And those are just some of the more notable ones!

As for the site - I've made various minor updates. Alot of weblinks added too in various places. I'll be posting some themed slideshows soon from the USA trip and some articles I've been writing and finishing up from my earlier travels to Brazil.

One of the things on my todo list is to go see the dentist for a cleaning. It has been about 9 months. I was about to see my dentist here in the Seattle area when I thought - why I don't I just visit a dentist in Australia? It will be cheaper and be a nice little travel story. It's culture too! And, so I made an appointment! Over the Internet! Modern technology!

How cool is this!? I did a search for dentists in Melbourne, Australia - my first stop and found this website - Dimos Dental. In my readings I discovered that Australians supposedly have the 2nd most cleanest teeth after the Dutch. Another statistic to add to the Compare n' Contrast section (Observation section)!
Anyways...so it's all scheduled. I even know who my hygienist is - her picture is on the website!